General
When is the next drop?
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Is DDAM available at other retailers?
Currently, we do not sell to other retailers.
How do I contact you if my question(s) isn't answered here?
Please feel free to email us at concierge@ddamshop.com with any additional questions.
Products
How do I care for my DDAM products?
We ask that you follow the instructions on the care label that is sewn into your product. You can also find the care instructions on the product page for that item.
What size should I buy?
If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.
Do you restock products?
We do not restock seasonal color-ways, but we will continue to restock our classic styles in our core colors that you love.
What does "oversized" mean?
Several of our classic styles are intentionally cut and sewn to have an oversized fit, both for comfort and overall styling purposes. We recommend taking your usual size to achieve the look that was intended, and try different styling techniques such as layering, and folding, and have fun with it! If you have any additional questions about sizing or styling feel free to reach out to us at concierge@ddamshop.com.
Do you sell gift cards?
Yes, you can find our gift cards at the link here. Our gift cards amounts are pre set, and we are unable to set custom amounts at this time.
Ordering
What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, JCB, Elo, Shop Pay, Apple Pay, and Google Pay. Additionally, we continue to look for effective purchase methods to assist our customers in getting their DDAM products.
Do you charge sales tax?
Yes, we do. Sales tax is determined by the location your order is shipping to.
Can I modify my existing order?
Unfortunately, we are unable to modify, subtract or add additional items to your order. If you forgot to add an item to your cart before checking out, you will have to place a new order. If your original order has not yet been processed, we are happy to waive the shipping cost of your most recent order and combine your orders and ship them together. Please email concierge@ddamshop.com immediately to inquire.
Can I cancel my order?
We completely get it, we change our minds too! While we wish we could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future. Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund.
Shipping
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns. For more detail on our shipping policy please visit here
How long will it take for my order to ship out?
We do our best to ship out within 1-3 days after placing your order. However, orders placed during a drop may take longer to process due to high volume. As a small team, we are doing our best to process, prepare, and ship your items in a safe and timely manner. Remember, patience is a virtue!
What if my package is lost?
Please email us at concierge@ddamshop.com if your package is lost in transit. We will do everything in our power to assist you in locating your package. However, we are not responsible for packages once proof of delivery has been generated.
Do you ship overseas?
Currently we are only shipping within the United States, Canada and Australia. We hope to expand in the near future to include additional locations.
What if something is missing from my order?
Please email us immediately at concierge@ddamshop.com with your order number and "Missing Item" in the subject line. We ask that you attach a photo of the entire package and everything you received. We will then determine what to do on a case by case basis, and will do everything in our power to correct our mistake.
What if an item I received is damaged?
Please email us immediately at concierge@ddamshop.com with your order number and "Damaged Item" in the subject line. We ask that you attach a photo of the damaged portion of the item. We will then send you a return label. Once we receive the return, we will either re-send you the item if it is in stock, or issue you a refund with a huge apology.
Returns & Exchanges
What is your returns policy?
We completely understand if you've changed your mind, it happens to all of us. Please see our full returns policy here Return policy
Do you offer exchanges?
We do! Original orders may be returned within 30 days of the date of delivery for refund, exchange or store credit. Please see our full returns policy at Click here